How to Initiate a Return

To start a return, contact our support team and provide your order details. We will guide you through the process.

1. Return Window

1. Returns must be requested within 7-30 days (depending on the product category).
2. Products must be unused, undamaged, and in their original packaging.

2. Refund Methods

1. Refunds will be issued to your original payment method or as store credit.
2. Processing time varies but typically takes 5-10 business days.

3. Shipping for Returns

1. Customers may be responsible for return shipping unless the item was defective or incorrect.
2. We recommend using a trackable shipping service to ensure your return is received.

4. Damaged or Incorrect Items

1. If you receive a damaged or incorrect item, contact us immediately with photos of the issue.
2. We will arrange a replacement or refund based on the situation.

5. Restocking Fees

1. Some returns may be subject to a restocking fee, especially for high-value or customized products.

6. Contact Us

If you have any questions, email us at support@a2zconvenience.com.